Privacy PolicyMyRoomz Pty LtdABN: 11 680 004 988 | 56 Palmerston Street, Perth WA 6000
Effective Date: 1 August 2025
MyRoomz Pty Ltd (“we”, “us”, “our”) is committed to protecting your personal information. We operate exclusively in Australia and comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our adult fan-based subscription platform.
This Privacy Policy should be read together with the Terms of Use, which govern your overall use of the platform, and the Consent for Intimate Images Policy, which sets out additional privacy and Consent requirements for intimate Content. Where there is any inconsistency, this Privacy Policy prevails in relation to the handling of personal information.
Words used as defined terms in this Privacy Policy but not defined take their meaning from the Terms of Use.
We may collect the following types of personal information:
Full name, email address, and contact details
Billing and payment information (processed securely through third-party gateways)
Date of birth and government issued age verification documents (including ID)
Content you upload or interact with
Sensitive personal information (e.g. sexual preferences, gender identity) with your Consent
Device information, IP address, cookies, and usage data for analytics and safety
We only collect information necessary for the operation of the platform, our services and to comply with our regulatory obligations including age verification requirements.
We may collect your information:
When you sign up as a User or Creator
When you communicate with us or request support
Through automated means when you browse or interact with our platform
From third-party identity verification providers or payment processors
We may use your personal information to:
Verify your age and identity in compliance with Australian law
Process payments and manage subscriptions
Provide customer service and respond to enquiries
Maintain platform safety, including detecting fraud or misuse
Enforce our terms and policies
Comply with our legal obligations under Australian law
We do not sell your data to third parties. Any data shared is for service provision only and under confidentiality agreements.
We may collect sensitive information (such as sexual orientation or adult content preferences) when required for platform operation. This is only collected with your express Consent and handled with extra care in accordance with Australian Privacy Principle 3 and Australian Privacy Principle 6.
We may disclose your information:
To service providers who support our platform (e.g. payment gateways, cloud hosting)
To our third-party payment processor Bankful, who maintains PCI DSS Level 1 compliance and is listed in the Visa Global Registry of Service Providers
To law enforcement or regulators as required by law
In the case of harm, threats, or non-consensual image investigations, we may cooperate with the eSafety Commissioner
Where data is hosted or transferred outside Australia, we comply with the steps specified at Australian Privacy Principle 8.
We use cookies and similar technologies to:
Enhance your experience
Track traffic and usage patterns
Remember login preferences
Prevent fraud and abuse
You can manage cookies via your browser settings.
We may use your contact details to send you updates, promotions, or important platform announcements. All direct marketing complies with the Spam Act 2003 (Cth), and you may opt out at any time by clicking the unsubscribe link or adjusting your notification settings.
Your personal information is stored securely in encrypted databases hosted in Australia. We implement strong technical and organisational security measures, including:
Encryption of payment and identity data
Access restrictions and multi-factor authentication for administrators
Regular security audits and compliance reviews
MyRoomz is intended for users aged 18 and over only. We do not knowingly collect personal information from individuals under 18. Any underage account will be deleted upon discovery.
You may request access to or correction of your personal information at any time by contacting support@myroomz.co. We will respond to your request within 30 days.
We retain personal information only as long as necessary to provide services and comply with legal requirements. When no longer needed, data is securely deleted or anonymised.
14 Right to Erasure
User Right to Erasure You may request deletion of your personal information at any time. we will comply within 30 days, subject to legal or regulatory retention obligations (e.g., financial records required under tax law) subject always to our legal, tax, AML/CTF, online-safety and law-enforcement retention obligations (for example, financial records required under tax law, identity-verification records, and records of non-consensual intimate image reports). Where we are unable to delete specific records, we will de-identify or restrict access to them.
Data Retention Schedule
Data Retention
Identity verification records: retained for 5 years after account closure.
Financial transaction records: retained for 7 years in compliance with tax law.
Content metadata: retained for 2 years after removal of Content.
General account data: deleted within 90 days of account closure.
certain records (including takedown and safety-related records) may be retained for a longer period where reasonably required to protect us from legal or regulatory claims.
Creator Privacy Protections
Creator Privacy
We will take reasonable steps to protect Creator pseudonymity, including where possible stripping geolocation and metadata from uploaded Content and restricting disclosure of real-world identity unless required by law.
If you have a complaint about how we handle your information, please contact us at support@myroomz.co. We will investigate your complaint and respond in a timely manner.
If you are not satisfied with our resolution, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au
Phone: 1300 363 992
In accordance with the Notifiable Data Breaches (NDB) scheme, if we become aware of a data breach that is likely to result in serious harm, we will notify affected individuals and report it to the Office of the Australian Information Commissioner as required by law.
All financial transactions are securely processed via Bankful (our PCI DSS Level 1-compliant payment provider). Payment data is encrypted and managed off-platform in compliance with PCI DSS Level 1 standards. MyRoomz does not store your full card details. For more information, please refer to Bankful’s Privacy Policy. We may change payment processors or use multiple processors from time to time without prior notice, provided equivalent security standards are maintained.
We may use de-identified data for internal research, analytics, and improving platform performance. This data cannot be used to identify individual users.
We may also disclose personal information, Content metadata and transaction details to Australian law-enforcement agencies, the eSafety Commissioner, regulators or courts where we are legally required to do so, where we reasonably believe harm may occur, or where disclosure is necessary to protect our legitimate interests (including fraud prevention and chargeback investigations).
This Privacy Policy may be updated from time to time. We will notify users of material changes via the platform or email.
Jurisdiction: Australia (Federal and State)Last Updated: 1 January 2026
MyRoomz Pty Ltd · ABN 11 680 004 988 · 56 Palmerston Street, Perth WA 6000