Appeals Policy

MYROOMZ — APPEALS POLICY Effective Date: 25 May 2026

Version: 2.0 Enterprise Governance Edition IMPORTANT LEGAL NOTICE THIS APPEALS POLICY GOVERNS ALL APPEALS, REVIEW REQUESTS, MODERATION CHALLENGES, ACCOUNT REVIEW REQUESTS, MONETISATION REVIEW REQUESTS, CONTENT REVIEW REQUESTS, WALLET REVIEW REQUESTS AND RELATED DISPUTE RESOLUTION PROCESSES OPERATED THROUGH THE MYROOMZ PLATFORM. BY ACCESSING OR USING THE PLATFORM, YOU ACKNOWLEDGE AND AGREE THAT: YOU HAVE READ THIS APPEALS POLICY; YOU UNDERSTAND THIS APPEALS POLICY; YOU AGREE TO BE LEGALLY BOUND BY THIS APPEALS POLICY; YOU UNDERSTAND THAT MYROOMZ RETAINS FINAL OPERATIONAL DISCRETION REGARDING PLATFORM MODERATION, SAFETY, COMPLIANCE AND ENFORCEMENT DECISIONS; YOU ACKNOWLEDGE THAT APPEALS MAY NOT RESULT IN REVERSAL OF ENFORCEMENT ACTION; YOU UNDERSTAND THAT CERTAIN ENFORCEMENT ACTIONS MAY NOT BE ELIGIBLE FOR APPEAL; YOU ACKNOWLEDGE THAT MYROOMZ MAY PRESERVE, REVIEW AND ANALYSE ALL RELEVANT OPERATIONAL DATA DURING APPEAL REVIEWS; AND YOU UNDERSTAND THAT MYROOMZ MAY REFUSE, LIMIT OR CLOSE APPEALS WHERE REASONABLY NECESSARY FOR PLATFORM SAFETY, OPERATIONAL INTEGRITY, LEGAL COMPLIANCE OR FRAUD PREVENTION. IF YOU DO NOT AGREE TO THIS APPEALS POLICY, YOU MUST IMMEDIATELY CEASE USING THE PLATFORM. 1. PLATFORM OPERATOR 1.1 Platform Operator The Platform is operated by: New Myroomzco Pty Ltd ABN: 21 698 117 476 PO BOX 136 APPLECROSS WA 6953 (“MyRoomz”, “we”, “our” or “us”) 1.2 Intellectual Property Ownership Certain moderation systems, appeals systems, operational systems, AI systems, compliance systems and associated intellectual property connected with Platform operations may be owned by, licensed from or associated with: COLLAB IP HOLDINGS PTY LTD ACN: 698 248 967 PO BOX 136 APPLECROSS WA 6953 2. PURPOSE OF THIS POLICY This Appeals Policy exists to provide a structured operational framework for Users seeking review of certain Platform enforcement actions including: account suspensions; account restrictions; content removals; monetisation restrictions; Wallet restrictions; livestream restrictions; moderation outcomes; auction restrictions; discoverability restrictions; AI-related restrictions; and related operational enforcement actions. This Policy is intended to support: operational consistency; moderation integrity; fraud prevention; User safety; payment-provider compliance; legal compliance; and Platform integrity. 3. NATURE OF PLATFORM ENFORCEMENT 3.1 Platform Discretion Users acknowledge and agree that MyRoomz retains broad operational discretion regarding: moderation; enforcement; discoverability; monetisation access; Wallet functionality; livestream access; AI functionality; content visibility; auction functionality; and platform safety systems. 3.2 No Guarantee of Continued Access Users acknowledge that: Platform access is conditional; monetisation access is conditional; creator visibility is conditional; livestream access is conditional; and Platform functionality may be restricted or removed where reasonably necessary. 3.3 Safety and Compliance Priority MyRoomz may prioritise: User safety; child safety; fraud prevention; operational integrity; moderation consistency; payment-provider compliance; AML/CTF compliance; and legal obligations over individual User preferences or commercial outcomes. 4. APPEAL ELIGIBILITY 4.1 Eligible Appeals Users may request review of certain enforcement actions including: account suspensions; content removals; monetisation restrictions; livestream restrictions; Wallet restrictions; discoverability limitations; moderation outcomes; auction restrictions; and related operational restrictions. 4.2 Non-Eligible Appeals MyRoomz may refuse or decline appeals relating to: unlawful conduct; child safety matters; non-consensual content; fraud; chargeback abuse; repeated policy breaches; operational security risks; payment-provider directives; legal compliance obligations; law enforcement requests; or matters involving ongoing investigations. 4.3 Repeated Appeals MyRoomz may refuse repeated, abusive, excessive or bad-faith appeals. 5. APPEAL SUBMISSION PROCESS 5.1 Appeal Requirements Appeals may require: account identification; transaction information; supporting information; verification information; clarification statements; supporting documentation; and any additional information reasonably requested by MyRoomz. 5.2 Operational Review Rights MyRoomz may review: moderation records; livestream metadata; Wallet activity; AI interaction logs; transaction records; messaging records; behavioural analytics; operational logs; IP information; moderation history; and historical account conduct during the appeals process. 5.3 False Information Users must not submit: false information; manipulated evidence; fraudulent documentation; misleading statements; or impersonated materials during an appeal process. 6. REVIEW PROCESS 6.1 Internal Review Systems Appeals may be reviewed through: internal moderation teams; operational staff; compliance personnel; AI-assisted moderation systems; outsourced moderation systems; or senior operational review processes. 6.2 No Guaranteed Timeframe MyRoomz does not guarantee: review completion timeframes; appeal response timeframes; investigation completion periods; or immediate reinstatement outcomes. 6.3 Ongoing Restrictions During Review During an appeal review, MyRoomz may continue to: suspend Accounts; freeze Wallet balances; restrict monetisation; limit discoverability; preserve evidence; restrict livestream access; or maintain enforcement measures where reasonably necessary. 7. POSSIBLE APPEAL OUTCOMES Following review, MyRoomz may: uphold enforcement action; reverse enforcement action; partially restore functionality; maintain restrictions; issue warnings; apply additional restrictions; permanently terminate Accounts; or implement modified enforcement outcomes. Users acknowledge that submission of an appeal does not guarantee reinstatement or reversal. 8. CONTENT, DATA AND EVIDENCE PRESERVATION 8.1 Preservation Rights MyRoomz may preserve: messages; livestream metadata; moderation records; Wallet records; transaction histories; AI interaction logs; IP information; device information; behavioural analytics; deleted Content; and operational records for moderation, investigations, compliance, legal or appeals purposes. 8.2 Operational Analytics MyRoomz may utilise: behavioural analysis systems; fraud-detection systems; AI moderation systems; moderation analytics; payment analytics; and operational monitoring systems during appeal reviews. 9. WALLET, PAYMENTS AND MONETISATION APPEALS 9.1 Wallet Restrictions Wallet restrictions may occur due to: fraud investigations; chargeback disputes; moderation actions; compliance reviews; payment-provider requests; AML/CTF reviews; or operational investigations. 9.2 No Guaranteed Immediate Release Submission of an appeal does not guarantee: immediate payout release; immediate Wallet restoration; immediate monetisation restoration; or removal of compliance holds. 9.3 Chargeback Investigations MyRoomz may preserve and disclose operational information relating to payment disputes including: transaction histories; Wallet activity; messaging history; historical purchase history; behavioural analytics; livestream metadata; AI interaction logs; IP information; moderation history; and operational records where reasonably necessary for fraud prevention, payment disputes or chargeback defence. 10. CHILD SAFETY, NCII AND HIGH-RISK MATTERS 10.1 Restricted Appeal Rights MyRoomz may refuse, restrict or permanently close appeals relating to: child safety concerns; underage content; non-consensual intimate imagery; coercive material; serious exploitation risks; trafficking concerns; or serious criminal conduct. 10.2 Law Enforcement Cooperation MyRoomz may preserve and disclose information to: law enforcement; regulators; payment providers; child safety organisations; or compliance authorities where reasonably necessary for legal compliance or safety purposes. 11. AI SYSTEMS AND APPEALS 11.1 AI-Assisted Moderation Certain moderation decisions may involve: AI-assisted moderation systems; behavioural analysis systems; automated moderation tools; or operational analytics systems. 11.2 Human Oversight MyRoomz may utilise human review processes during appeals where reasonably necessary. 11.3 No Guarantee of AI Accuracy Users acknowledge that AI moderation systems may: produce false positives; produce inconsistent outcomes; evolve operationally; or require manual review. 12. ABUSE OF THE APPEALS PROCESS Users must not: abuse moderation staff; harass reviewers; submit excessive appeals; submit fraudulent evidence; threaten staff; manipulate operational systems; or misuse the appeals process. MyRoomz may restrict or terminate appeal access where reasonably necessary. 13. PLATFORM SAFETY PRIORITY Users acknowledge and agree that: Platform safety; User protection; payment-provider compliance; child safety; fraud prevention; operational integrity; and legal compliance take priority over monetisation access, creator visibility or commercial outcomes. 14. DISCLAIMER OF PLATFORM RESPONSIBILITY MyRoomz does not guarantee: successful appeal outcomes; reinstatement; monetisation restoration; discoverability restoration; livestream restoration; payout restoration; or reversal of moderation outcomes. Users acknowledge that moderation and enforcement decisions involve operational judgement, compliance obligations and safety considerations. 15. LIMITATION OF LIABILITY To the maximum extent permitted by law: MyRoomz excludes all implied warranties relating to appeals processes; MyRoomz is not liable for monetisation losses arising from enforcement action; MyRoomz is not liable for visibility reductions; MyRoomz is not liable for Account suspensions; MyRoomz is not liable for moderation outcomes; MyRoomz is not liable for delayed reviews; and MyRoomz is not liable for indirect or consequential loss arising from moderation or appeals processes. Nothing excludes rights which cannot lawfully be excluded under Australian Consumer Law. 16. FORCE MAJEURE MyRoomz is not liable for appeals delays or operational interruptions arising from: cyber attacks; infrastructure outages; cloud-provider failures; payment-provider failures; internet outages; regulatory changes; government actions; natural disasters; or events beyond reasonable control. 17. TERMINATION AND SURVIVAL MyRoomz may suspend or terminate access to the Platform or appeals systems where reasonably necessary for moderation, safety, fraud prevention or operational integrity. The following survive termination: moderation rights; evidence preservation rights; liability limitations; compliance obligations; dispute rights; and indemnities. 18. GOVERNING LAW This Appeals Policy is governed by the laws of: Western Australia; and the Commonwealth of Australia. Users submit to the jurisdiction of the courts of Western Australia. 19. CONTACT DETAILS Platform Operator New Myroomzco Pty Ltd ABN: 21 698 117 476 PO BOX 136 APPLECROSS WA 6953 Email: [email protected] Intellectual Property Notices COLLAB IP HOLDINGS PTY LTD ACN: 698 248 967 PO BOX 136 APPLECROSS WA 6953