Effective as of: 1 January 2026This document outlines the appeals process and your legal rights regarding moderation decisions made by MyRoomz Pty Ltd.
This Appeals Policy ("Policy") forms part of the legal agreement between you, the User ("you", "your"), and MyRoomz Pty Ltd ("MyRoomz", "we", "us", "our"). By accessing or using our platform, you acknowledge that you have read, understood, and agreed to be bound by this Policy.
MyRoomz provides a platform for Creators and Fans to engage in adult fan-based content through a subscription model. To maintain the integrity and safety of the platform, we enforce various community guidelines, content standards, and account policies. This document outlines how you may appeal a decision we’ve made concerning your account or Content.
This Policy should be read in conjunction with the Terms of Use.
MyRoomz is operated by MyRoomz Pty Ltd, an Australian company registered under the Corporations Act 2001 (Cth), with Australian Business Number (ABN: 11 680 004 988). Our principal place of business is located at:56 Palmerston Street, Perth WA 6000, Australia
For all matters relating to this Appeals Policy, please contact us at:📧 support@myroomz.co
In this Policy:
“Decision” refers to any enforcement action or content moderation step taken by MyRoomz, including but not limited to:
Deactivation or permanent closure of an account
Temporary or permanent removal of User-generated Content
Issuing warnings for violations of platform rules
Restricting access to certain features, such as messaging or livestreaming
Suspension or limitation of monetisation tools, including payment processing or subscription access
Words used as defined terms in this Policy but not defined take their meaning from the Terms of Use.
This Policy is intended to:
Provide Users of MyRoomz with a clear and accessible process for appealing Decisions that affect their account status or ability to use the platform.
Outline how MyRoomz Pty Ltd will review and resolve submitted appeals in a fair, objective, and timely manner.
Ensure compliance with Australian consumer and privacy laws when handling personal and sensitive information related to appeals.
This Appeals Policy applies to all MyRoomz Users in Australia and governs all Content moderation or account enforcement Decisions made by MyRoomz Pty Ltd.
It also applies to non-users residing in Australia who submit legitimate complaints about unlawful or non-consensual Content found on the MyRoomz platform and who wish to appeal the response or inaction by MyRoomz in resolving their concerns.
Note: We do not currently support appeals from residents of other countries, including those within the EU/EEA, unless and until MyRoomz expands its operations to those regions.
You are eligible to submit an appeal if you believe that a Decision made by MyRoomz was:
Made in error
Based on incomplete or misunderstood information
Disproportionate in relation to the conduct involved
Inconsistent with the MyRoomz Terms of Service including the Acceptable Use Policy
Please note that some Decisions may be final and irreversible — such as terminating a live stream in real-time for safety or content violations. These are exempt from the appeal process (see Section 13).
To appeal a Decision, you must complete and submit our Appeal Form available at [insert link or platform location].
Appeals must be submitted in writing and include the following information:
Your MyRoomz username or account URL (if you are a User)
A clear description of the Decision being appealed
The specific content or action in question (including direct links, if available)
A detailed explanation of why you believe the Decision should be reversed
Any evidence, screenshots, or documents that support your appeal
Appeals not submitted via the appropriate form or lacking the required information will not be reviewed.
Appeals must be lodged within six (6) calendar months from the date you were notified of the Decision. Appeals received after this timeframe may be rejected without review, unless exceptional circumstances can be demonstrated.
Once your appeal has been submitted with all required information:
Our Appeals Team will conduct an internal review of the relevant account activity and the specific incident in question.
We will assess all evidence provided.
We may contact you for additional information or clarification.
We may consult with third parties or moderators involved in the original Decision, if required.
A final determination will be made, and the outcome will be communicated to you in writing.
We aim to resolve all appeals within 10 Business Days, though this may vary depending on complexity including where the matter involves safety, non-consensual intimate images, suspected criminal conduct, payment fraud or regulatory requests.
There are three possible outcomes:
Appeal Upheld (Full Reversal):
The original Decision is deemed incorrect or unjustified.
Penalties or restrictions are reversed, and your account or Content may be reinstated.
Appeal Partially Upheld:
Some elements of the Decision are overturned possibly subject to conditions, while others remain in effect.
Appeal Denied:
The original Decision is upheld and remains in place.
Appeal outcomes are considered final unless new, material evidence becomes available.
MyRoomz reserves the right to maintain detailed records of all moderation Decisions and associated appeals, including screenshots, logs, correspondence, and account activity. These records may be used to verify appeals, support investigations, and comply with legal or regulatory obligations.
We reserve the right to limit or revoke access to the appeals process for users who:
Repeatedly submit frivolous, vexatious, fraudulent, or malicious appeals
Use abusive or threatening language toward MyRoomz staff or contractors
Misuse the process to harass or intimidate others
Suspension from the appeals process may be temporary or permanent at our discretion.
Certain Decisions are not subject to appeal, including:
Real-time or emergency removal of livestreams or Content due to safety concerns, illegal activity, or non-consensual material
Account actions required to comply with legal requests or law enforcement
System errors or auto-removals not involving human moderation
Appeals must be submitted by the individual directly affected by the Decision. Appeals submitted by third parties (e.g. partners, agents, or PR teams) will not be considered unless accompanied by legal documentation such as:
Power of attorney
Court appointment
Written consent from the account holder
Where reasonable and appropriate, MyRoomz may provide a warning and an opportunity to correct policy violations prior to issuing a formal enforcement action.
This is not guaranteed and may not apply in cases involving serious or repeated violations.
All appeals and related materials are handled confidentially. Appeal outcomes will not be shared publicly or with any third party, except where required by:
Legal obligations
Law enforcement requests
Regulatory oversight (e.g. the Office of the Australian Information Commissioner)
MyRoomz reserves the right to take immediate enforcement action, including suspension or removal of Content or accounts, without prior notice if required to:
Comply with Australian law or court orders
Respond to regulatory authorities such as the eSafety Commissioner
Prevent harm, illegal activity, or distribution of non-consensual content
In response to a complaint from a person which MyRoomz considers is bonafide and requires immediate action
Nothing in this Policy excludes your rights under:
The Competition and Consumer Act 2010 (Cth)
The Privacy Act 1988 (Cth)
The Australian Consumer Law (ACL)
The Australian Privacy Principles (APPs)
MyRoomz Pty Ltd handles all personal information in accordance with our Privacy Policy.
If you are dissatisfied with the outcome of your appeal, you may seek resolution through:
The Office of the Australian Information Commissioner (OAIC)
Your relevant State or Territory agency
Independent legal advice or court proceedings
We reserve the right to update or amend this Policy at any time. Changes will be effective upon publication on our website. We will notify users of material updates through the platform or via email, where appropriate.
To the maximum extent permitted by law, MyRoomz is not liable for loss of earnings, loss of subscribers, reputational loss or other consequential loss arising from an account suspension, Content removal or delay in determining an appeal.
Last Updated: 1 January 2026MyRoomz Pty Ltd © 2026
MyRoomz Pty Ltd · ABN 11 680 004 988 · 56 Palmerston Street, Perth WA 6000